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“Welcome to Costco, I love you”
That’s it! I’m going to Carl’s Jr instead.
Fuck you, I’m eating!
Can we stop at Starbucks on the way?
I don’t think we have time for a hand job, Joel
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I don’t want to be recorded when I order food. Your employee may have signed an agreement. I didn’t.
- by buying and consuming our food you agree to everything in perpetuity.
agreements like that should be illegal
They are! But we live in interesting times.
Please go fuck yourself. Thank you.
That should meet the requirements.
the people who don’t know what’s it like to work in the service industry will get mad when someone doesn’t thank them. Those people deserve soggy food.
I used to work in the service industry. Holy crap, do I end up extra nice to anyone dealing with the public.
I suppose it’s my service industry persona coming out in a way. But I’ll be extra patient, extra kind, use the name on their name tag, ask how their day is, do basic banter. Just generally be happy to interact with them.
I don’t think I’ve ever met a service industry person who liked it when their name was used by someone they didn’t know personally. It certainly made me uncomfortable.
Yeah when my name is used by a customer, even in a positive context (unless they are talking to someone else to say how good I was), I assume they are going to use my name to harm my job in some way. Don’t think that is too unreasonable in today’s service industry.
Definitely had a few customers who we both know our names and are actually interested in chatting. But it’s like 1/1000.
I assume they are going to use my name to harm my job in some way
Especially because the fucking corps have made it so easy to do by accident. They want to gush about my service, but give me 4/5 stars because “nobody’s perfect”, and I can get dinged for it. They want to praise me for taking extra time with them, and corporate might hear that I’m exceeding my allotted time per customer.
It’s bullshit.
Yeah, because the main thing keeping me from eating at Burger King is whether or not the employees greet me and use “please” and “thank you.” That’s the hard line they keep failing, absolutely.
I get the strong impression the company already sunk costs into AI (as so many others did) and this was just an idea brought up to justify it retroactively.
As someone with experience in hospitality: you know what? Use it. But not on the staff, but on the customer. +15% price and fat tips automatically if they don’t say either. God, I hate rude people.
I’m 99% sure that this won’t be used for that, but to bust unions and union attempts.
AI is the new “blockchain”
Literally there’s no need for AI to do that sort of surveillance
In that both are meaningless and are being used as tools to sucker the rubes (yet again).
Putting aside the shitty micromanagement, why does this require AI? There are plenty of simple transcription softwares, especially if you’re just monitoring for keywords, that would be infinitely cheaper.
Yeah but it would take some amount of skill to set that up. With AI you can ask it how many times an employee said “please” and “thank you” and it will give an answer.
Of course the answer may be just made up, but you don’t care, you provide the numbers to your boss and get bonus points for being hip to the new AI tech. Your boss doesn’t care because the numbers all go into a database which another AI will “analyze” and the company can say they are a data driven AI native company and billionaires buy more shares. They don’t really care either because at some point when they all see each other at whatever is the present day version of Epstein Island and they’ll all decide to all short AI all at once. They make money on everything with AI hype when the stock go up and they’ll make more when the whole thing crashes.
You just gotta understand how the tech business works!
They should make it so that the customer says please and thank you instead. They’re literally the one’s asking for the service. I think its only polite, personally.
I’ve been pushing to implement a “stupid bitch fee” for repeat offenders.
When the customer asks “what the hell is this 20% surcharge on my bill?!”, employees are required to tell them that it’s “an extra fee for having to deal with your stupid bitch ass”.
Then, the carrot: “If you start acting right, we might consider removing your stupid bitch fee at a later time, pending approval.”
The frontline employee would of course receive a large cut of the fee, say 75-80%, with the rest going to the business.
This would obviously be a win for everyone.
- The business gets that little extra bit of cash (it at least helps cover expenses incurred by stupid bitches doing stupid bitch things)
- the employee is compensated appropriately for having to deal with hazardous stupid bitches on the job (easy morale boost)
- the stupid bitch is punished for being such a stupid bitch using a language they might actually understand - money
Stupid bitches always seem to come back, so this could be a reliable income stream for any business with a stupid bitch problem, which is most of them.
I made my pitch to several area businesses, but I haven’t heard back yet.
No Kings!
No Clowns!
Hand me a salad!
Lettuce dismantle this fascist regime!
Corporations suck. They give people shitty jobs at shitty pay with shitty schedules with the knowledge that the people taking those jobs have few choices so they can be controlled, and the corporations control them as hard as they can. From how they dress to how they speak to not letting people sit for the duration of their shift.
Surely micromanaging your employees will turn the company around…
Gross, I will continue not eating at BK
Finally, a use for AI worthy of the massive investment we’ve all had to make…
