• Albbi@lemmy.ca
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    4 months ago

    This is pretty sad to hear. Fairphone was next on my list of phones to try when my current phone gets too old. With the US boycott, I might have to go back to Samsung, but I hate the bloat.

  • vga@sopuli.xyz
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    4 months ago

    I realize that I’m an asshole for telling them what to do but here’s what they need to do: They should drop all development of their own Android and put significant resources to making their next phone work with GrapheneOS.

    • sanpo@sopuli.xyz
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      4 months ago

      That’d make them even more of a niche option than right now, since some apps (most notably banking) will just refuse to work.

    • Ulrich@feddit.org
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      4 months ago

      That would make their already very expensive phone even more expensive, if it were even possible at all.

    • Possibly linux@lemmy.zip
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      4 months ago

      That problem with that is the Graphene devs

      Probably better to make something for the general population. If nothing else maybe work with Calyx OS or /e/os

        • ADTJ@feddit.uk
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          4 months ago

          I’d heard about it as a secure, pro privacy ROM but never used it since it’s not available on my current device. But after seeing their attitude on some forums, it honestly put me right off ever wanting to try Graphene OS.

          I’m glad it’s not just me

        • timbuck2themoon@sh.itjust.works
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          4 months ago

          Even ignoring that I tried graphene but even as a tech person it was off putting. Calyx in contrast has a nice blend of usability and security imo.

          I wanted to like graphene and it’s far superior in security but just so much less usable IMO. I’d rather move to a Linux phone at that point.

            • timbuck2themoon@sh.itjust.works
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              4 months ago

              Well apparently their “approach” is to run sandboxed Google play. Now whether that is better than microg with its more anonymous nature but higher permission level, idk.

              But that locks you into Google play and using an account of some sort rather than just using Aurora. From what I remember anyhow, especially when trying to use seedvault since graphene has no backup solution of its own even years after saying seedvault isn’t great.

      • vga@sopuli.xyz
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        4 months ago

        No, the hardware of Fairphones lacks certain security features.

  • BentiGorlich@gehirneimer.de
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    4 months ago

    I own a FP4 and I’ve been on Android 15 for a while now, as I run iodéOS … To me it is astonishing how a thrid party OS can have better support than the first party one 😅

    • ADTJ@feddit.uk
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      4 months ago

      It does feel counterintuitive but it kinda makes sense since it’s probably a small dev team.

      The third party OS is being dogfooded and its devs probably use it on a daily basis, making minor improvements, it probably has different people working on a port for their own device, etc.

      For a company that’s selling products, their time is split between fixing issues in the current OS, and building the next version of the OS for new phones

  • Piing@feddit.org
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    4 months ago

    Have been waiting 50 days so far for a response to my ticket about a basically unusable Fairphone 4. Save to say I will never be buying from them again and actively recommend against doing so.

    I would call one week slow already, but almost 2 months with no response yet? How did they even end up in this situation? I can’t believe there’s a sudden spike in support requests.

    • JustEnoughDucks@feddit.nl
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      4 months ago

      I wanted to get an fp5, but all I have heard is fuck up after fuck up from fairphone.

      Headphone jack removal, selling shit earbuds with “repairability” that they pull from the market (and support) a year after launch, CEO being an asshole publicly, android auto not working well, months long bad bugs, severe update delays, antennas being pretty bad overall, and now literally nonexistent support.

      I almost feel like in 5-10 years it will come out that this whole time they literally have just been lying about their sustainability practices and paying factory workers fair wages just to sell for a higher price.

    • Dekkia@this.doesnotcut.it
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      4 months ago

      Have you tried using the support chat?

      At least for me this helped to cut response time for the warranty replacement of a part way down.

      • Piing@feddit.org
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        4 months ago

        It only being open 6 hours a week, and only during working hours makes things a little difficult.

    • Psythik@lemm.ee
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      4 months ago

      You have the patience of a saint.

      That ticket is never going to get responded to. Make another one, and if they don’t answer within 3 days, start blowing up their phones.

  • hornedfiend@sopuli.xyz
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    4 months ago

    I was/am definitely considering fairphone as a full european alternative, however it seems they are also plagued by support issues and delays and pixels are still the best way to go, unfortunately.

    • Droggelbecher@lemmy.world
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      4 months ago

      How often do you really need the support, though? I don’t think I’ve ever needed it in >10 years of owning smart phones. I personally couldn’t be happier with the fairphone.

      • hornedfiend@sopuli.xyz
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        4 months ago

        don’t get me wrong. it’s definitely on my top 2 , however getting timely android updates is nice and the improvements are nice to have. You don’t really need them and given current ai centered updates, I can’t say they are that meaningful anymore, however pixels have android 15 and will be getting 16 soon, with that whole DeX thingy, while fairphone is releasing statement about how they will skip 14, so their flagship is still on 13… Not great.

    • neons@lemmy.dbzer0.com
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      4 months ago

      If you’re comfortable with Custom ROMs, the Fairphone is still a fantastic alternative

      If you’re not, then nothing-phone is british