I often don’t like it when customer service people say this to me if I have been waiting to resolve an issue that is the company’s fault, because my waiting is barely a choice; the company screwed up and now I am ‘forced’ to spend time getting it resolved.
Only apologize or thank me when it’s personal and sincere. (The size of the business matters a lot in if the apologies or thanks feel genuine.)
But it can cause long-term and permanent damage to certain organs, and that is a pretty big reason to care. Unfortunately that fact doesn’t seem to clear the hurdle of point 3 on your list for many people.