It’s fascinating reading your side of this, everything you said tracks with getting paid by insurance carriers as well. I’m a revenue analyst for an insurance agency. There are no established rules or SOPs they follow. They each make up their own thing. For each established rule one carrier follows, there’s another one who does something completely different. Some of their websites are really good and helpful while others are the oldest looking sites I’ve seen in years. We have a team of people who are assigned carriers, and only work with those carriers, so we can keep track of how each one operates and pays us. It’s a mess. I couldn’t imagine trying to navigate all these carriers by myself in order to get paid, on top of managing a practice.
Honestly, I think things like this can take time for some people to process. I have several family members who attend there. They’ve been members for ~20ish years. They have close friends, neighbors, and other family who have attended forever. They’re still reeling from the news, trying to process everything, and figuring out where to go.