Alphane Moon@lemmy.worldM to Hardware@lemmy.worldEnglish · 3 days agoHP adds 15 minutes waiting time for telephone support callswww.theregister.comexternal-linkmessage-square12fedilinkarrow-up152arrow-down10cross-posted to: technology@lemmy.mltechnology@lemmy.worldtechnology@lemmy.ziplinustechtips@lemmit.onlinetechnology@lemmit.online
arrow-up152arrow-down1external-linkHP adds 15 minutes waiting time for telephone support callswww.theregister.comAlphane Moon@lemmy.worldM to Hardware@lemmy.worldEnglish · 3 days agomessage-square12fedilinkcross-posted to: technology@lemmy.mltechnology@lemmy.worldtechnology@lemmy.ziplinustechtips@lemmit.onlinetechnology@lemmit.online
minus-squareAlphane Moon@lemmy.worldOPMlinkfedilinkEnglisharrow-up17arrow-down1·edit-23 days agoAll companies are trying to give up on real customer support (because there is no competition and US is a pretty corrupt country). Self-service support is fine for a free open source project, it’s not acceptable for a paid product.
minus-squareSpaceNoodle@lemmy.worldlinkfedilinkarrow-up4arrow-down1·3 days agoThis article is from the UK and is about European countries
minus-squareAlphane Moon@lemmy.worldOPMlinkfedilinkEnglisharrow-up6arrow-down1·3 days agoI was referencing HP being headquartered in the US.
minus-squarereddig33@lemmy.worldlinkfedilinkarrow-up6arrow-down3·3 days agoHP is a US-based company. So that means someone in the US pushed for and approved this change.
minus-squareSpaceNoodle@lemmy.worldlinkfedilinkarrow-up4·3 days agoOr it means someone in Europe did, since this is from a European office.
minus-squareDannyBoy@sh.itjust.workslinkfedilinkEnglisharrow-up3arrow-down1·3 days agoIt’s hard for them to comprehend something outside of their country.
minus-squarecoacoamelky@lemm.eelinkfedilinkEnglisharrow-up2·3 days agoOne of us should look it up to be sure, but I sure won’t.
All companies are trying to give up on real customer support (because there is no competition and US is a pretty corrupt country). Self-service support is fine for a free open source project, it’s not acceptable for a paid product.
This article is from the UK and is about European countries
I was referencing HP being headquartered in the US.
HP is a US-based company. So that means someone in the US pushed for and approved this change.
Or it means someone in Europe did, since this is from a European office.
It’s hard for them to comprehend something outside of their country.
One of us should look it up to be sure, but I sure won’t.