T-Mobile, one of the top three phone carriers in the U.S., is reportedly following in the footsteps of one of its main competitors as it rapidly loses loyal customers. In September, T-Mobile made it loud and clear that it is heading in a new direction when it named Srini Gopalan as its new CEO, ...
  • BakerBagel@midwest.socialEnglish
    1·
    3 days ago

    One of the significant changes reportedly part of T-Mobile’s digital transformation is making customers solely dependent on its T-Life app to handle upgrades, new lines, account activations, and other tasks by January 2026.

    Yeah i might be done with T-Mobile now. The annual MLB.tv subscription was a nice perk, but definitely not worth dealing with that piece of shit. The 2 times i have tried to upgrade my phone with T-mobile in the past 8 years have been an absolute nightmare dealing with their customer service, so i can’t imagine doing it with their shitty T-Life app will be an improvement.

    TL;DR is thst T-Mobile is going to “pivot” to slashing staff and customer service roles while jacking up prices.