In the last year, I’ve spent about 200,000 words on a kind of personal journey where I’ve tried again and again to work out why everything digital feels so broken, and why it seems to keep getting worse, despite what tech’s “brightest” minds might promise. More
I didn’t read all of it because its very wrong but one thing he is right about is that the average technology enjoyer has no idea how much they are being abused, disrespected and taken advantage of every time they engage with technology. Mostly because they have no frame of reference. As a seasoned technology user I have experience wading through the sewage of proprietary mainstream technology but people like me make up almost 0% of the total consumer base.
That’s the thing that gets me as well. People just accept these horrible patterns in software as being completely normal.