I got a verbal warning for referring to someone as a “guy” in my team’s group chat.

As in “I’ve got a guy here who’s running into issues with getting his loan processed. How should I proceed with assisting him?”

My language wasn’t professional enough, and my manager pulled me aside to warn me not to do it again. I’ve since left the role, and my new team fully embraces casual conversation (my manager has outright exclaimed that “our software is a piece of shit” to much agreement). Things are much better now.