With Comcast trying to figure out how to stop losing broadband customers, the cable firm yesterday announced new plans that are available nationwide and do not have data caps.
Comcast said it is offering “four simple national Internet tiers that include unlimited data and the advanced Xfinity WiFi Gateway for one low monthly price.” Customers whose current plans have data caps won’t automatically get unlimited data and would have to switch to a new plan to remove that annoying limit from their accounts.
“Customers can repackage into one of our new plans that include unlimited data if they don’t have it already with their existing plan,” a Comcast spokesperson told Ars today.
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The hilarious part is where it says they found two issues being price confusion and poor support. With them changing their plans to be less awful, that’s the triangle of everything they could be doing wrong being wrong.