In the last year, I've been through over a dozen cities and used public transport in all of them. It is wild just how confusing and complex buying a ticket can be. While some cities obviously take a user-centred approach to ticketing, others appear to take a Kafkaesque delight in a bureaucratic maze of zones, apps, and intricate restrictions. One of the seminal texts in computer systems design…
Omg can you imagine how seamless it would make hopping from one city to another? Don’t get me started on the UK multiple bus operators in the same city, it took me years to get my head round it 😅