In the last year, I've been through over a dozen cities and used public transport in all of them. It is wild just how confusing and complex buying a ticket can be. While some cities obviously take a user-centred approach to ticketing, others appear to take a Kafkaesque delight in a bureaucratic maze of zones, apps, and intricate restrictions. One of the seminal texts in computer systems design…
  • Micromot@piefed.socialEnglish
    9·
    10 days ago

    I like having the option of an app because it gives clear information about the tickets available and the tarif zones.

    I also find it convenient to have the ticket on my phone, as I can’t lose it there.

    I don’t think this should replace paper tickets though. It should be available on top of paper tickets.

    • matelt@feddit.ukEnglish
      5·
      9 days ago

      You have a good point, apps will be convenient for the locals who need to buy weekly/monthly tickets.

      But for a tourist hopping from city to city, it’s a bit annoying. In my case I went from Basel/Weil Am Rhein where I had to have an app for the local (and excellent I may add) 3-cities ticket, then I went to Mulhouse, that’s another app, then Belfort. Good thing I didn’t push to Besançon or it would have been a 4-apps trip!

      The developers bankruptcy forced Belfort to adopt the region’s app apparently, that should have been the case from the start.

    • mjr@infosec.pubEnglish
      4·
      10 days ago

      It can give clear information about tickets and tariffs, but not all do! The region or operator can also give clear info on their website, but not all do. If they don’t put it on the website, why would they put it on the app ?

      • Micromot@piefed.socialEnglish
        3·
        10 days ago

        If the app has tickets it often includes information about these tickets. Not all do but most of them

        • mjr@infosec.pubEnglish
          2·
          10 days ago

          About those tickets. I’ve been bitten at least once by an app not even mentioning a paper ticket that was cheaper for my journey. And once by an app not mentioning that the needed ticket not available on the app could not be bought from the driver either, but was on a different app, but there we 're getting into Paris levels of silliness !