I don’t know if you already know, but if you’re in the US, the FCC has a program to provide captioned telephone service at low or no cost: https://www.fcc.gov/cts

The design there is basically the telephony equivalent to dark patterns. Like endless IVR loops. Throw as many roadblocks in the way of someone trying to cancel while not technically making it impossible: outsource your cancellation department and make sure they use a lossy codec so everything sounds like mud. Then the agent will try to beg you off for another month and, if successful, the thought of having that horrible experience again will discourage you from taking action.

I also have some hearing issues and struggle with accents over the phone. It’s never an issue in-person but I dread getting someone with a thick Indian accent when I call a company. Less because it’s frustrating and moreso because I feel bad about it. It’s MY fault I’m having trouble understanding and their boss for hiring them to that position.

Ironically, an Indian accent does for me what English accents do for a lot of people. I love the way it sounds

But they’re hurting my business! People who forgot to unsubscribe make up 99% of my user base!

Regulations are trying to get in the way of economically productive businesses like mine. /s

To be fair, I’m sure many of them are already working as hard as they can to make sure these new rules never do.

Or the equally dumb Reaganism, "The nine most feared words are, ‘I’m from the government and I’m here to help’ "

Meteorologists employed by the government can give us plenty of warning, paid by us taxpayers, rather than having to fork over cash to AccuWeather.

Plenty of civil service government jobs do the same thing and it’s incredibly ignorant to assume that they’re an IRS Boogeyman “revenuer” out to get you.